TicketsNow Sucks Customer Reviews and Feedback

From Everything.Sucks

TicketsNow, established in 1999 and based in Rolling Meadows, Illinois, is a marketplace for event tickets.

Steve shared his experience, "As a seller I accidentally listed my tickets for the wrong price. I realized immediately the mistake I made and tried to change the price. Before I could change the price someone had already purchased tickets. I had listed the tickets for $20 instead of $200. When I contacted TicketsNow customer service they did absolutely nothing to remedy the situation. Trying to sell on TicketsNow cost me nearly a loss of $800. I tried speaking to supervisors and working my way up the chain and not a single person was willing to work with me. They advised it's too late because the buyer already got the tickets and they couldn't tell the customer it was a mistake in the listing. They offered me absolutely nothing other than telling me I could purchase more tickets for the event on their site. Offering to sell me more tickets doesn't really seem like a viable solution to someone that was trying to sell their tickets to begin with. Once I am paid the money from the sale I will never use this site again."


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Current Employee - Anonymous Employee says

"Subsidiary of LiveNation/Ticketmaster - whom like to micromanage a lot yet do not provide adequate resources (specifically adequate staffing). Unorganized management. Laughable IT Dept considering this is a tech company. Almost zero chance of advancement."

Former Employee - Product Manager says

"The product management leadership does not follow through on developing and evolving products. The product management leadership does not want the product managers to take ownership of products. They want you to finish the product and move on to the next. The leadership on the product side also does not want you to share information with other business units and even asks to hide information from executive team."

Former Employee - Engineering says

"Very poor guys running IT, its a tech compnay and some friends of executive leader just came with no qualification and are killing it totally. The new managment made sure that all subject matter expert left from the compnay so nobody can challenge the stupidity."

Former Employee - Anonymous Employee says

"Frequent changes in upper management. No clear vision. The current leader manages up well, but is not respected by employees. Pettiness when it comes to work/life balance."

Former Employee - Fraud Analyst says

"Upper management keeps you in the dark - growth is limited. HR is non existent which doesn't help when trying to move up within the company."

Current Employee - Customer Service Representative says

"The calls can be rough. The website has undergone a platform change so there is a lot of issues"

Current Employee - Anonymous Employee says

"Upper management cares nothing about employees, as office was shut down and all jobs were outsourced out of state for a much smaller pay rate."


"Disorganized and chaotic middle management"

Former Employee - Anonymous Employee says

"Certain managers/directors were micro-managers so work was constantly questioned. The corporate recognition was dominated by sales and marketing so any other area of the company was not important."

Former Employee - Anonymous Employee says

"-developers and IT mgmt had become complacent and didn't seem to care - Acctg Head was very negative and mean to his team - pitted people against each other. Mgmt is aware, but the appearance is that this disprectful behavior is tolerated."

Customer Service Representative (Current Employee) says

"It’s not a terrible job but it’s not a living and only a max of 25 cent raise annually. The amount of work you do is worth more. The people and management are not bad and the environment is relaxed, bit there’s definitely better out there.Chill atmosphere, around sports all day, free lunch from time to timeShort breaks, hold benefits from you, have to start part time, low pay"

Controller (Former Employee) says

"I took this job for work life balance trying to be closer to my home at the time. While the field itself was new and interesting to me, opportunities were limited because this was a startup company that was filled with the CEO's closest friends. CEO's goal was to build the company and then sell, which I believe he did."

Supervisor (Former Employee) says

"Crazy hours, ticket reseller, many co workers were in chicago and you had to call there for help desk."

Customer Service/Sales Associate (Former Employee) says

"A typical day at work you sit in a phone queue and answer calls all day long, it is not bad but the work is not exciting and there is limited chance for growth.annual partiesshort breaks and micromanaging"

Customer Service Rep (Current Employee) says

"I do enjoy working here. Sometime you have to pick up the slack of others but that happens in customer service. My typical day at work is waiting for calls to come in and taking orders or helping customer with issues they may have with their accounts. Hardest part of the job is working when there isn't many people in the office. Things get a little hectic.Deals on ticketsLong hours"

Mark Stasinski says

"Purchased two tickets, advertised as "Instant e-Ticket Emailed within minutes", two weeks later no tickets. Support blames the venue. Be aware, TicketsNow does not have tickets in hand. Charged my credit card, refuse to refund. Cannot get answers from customer service. Stay away from TicketsNow, although owned by Ticketmaster they do now operate like Ticketmaster."

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